Refund and Returns Policy

Last Updated: July 7, 2024

At Merci Dieu, we strive to ensure that our customers are completely satisfied with their purchases. If you are not entirely satisfied with your purchase, we are here to help. This Refund Policy outlines the terms and conditions under which you may return products and receive a refund.

(1) Eligibility for Returns

To be eligible for a return, please ensure that:

• The product was purchased in the last 7 days.
• The product is in its original packaging.
• The product is unused and in the same condition that you received it.
• You have the receipt or proof of purchase.

(2) Non-Returnable Items

Certain items are not eligible for return. These include:

• Gift cards
• Products that have been used or damaged by the customer
• Products purchased on sale or with a discount coupon
• Customized or personalized items

(3) How to Initiate a Return

3.1 Contact Us

To initiate a return, please contact our customer service team at 0161-2938826. Provide your order number, details of the product you wish to return, and the reason for the return.

3.2 Return Authorization

Our customer service team will review your request and, if your return is approved, provide you with a Return Merchandise Authorization (RMA) number and instructions on how to return the product.

(4) Shipping Your Return

4.1 Packaging

Ensure that the product is securely packaged to prevent damage during transit. Include the RMA number and a copy of the original receipt inside the package.

4.2 Shipping Costs

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

4.3 Tracking

We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

(5) Processing Your Refund

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If your return is approved, we will process your refund to your original method of payment within 14 days.

(6) Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at [Contact Information].

(7) Exchanges

We only replace items if they are defective or damaged. If you need to exchange a defective or damaged item for the same item, please contact us at +91 9878884791 with details of the defect or damage.

(8) Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received and approved, a gift certificate will be mailed to you.

Contact Us

If you have any questions about our Refund Policy, please contact us at:

Reborn Skincare Solutions

mercidieustore@gmail.com

0161-2938826 / +91 9878884791

C-766, Phase II, Urban Estate, Focal Point, Ludhiana, Punjab – 141010